I ran across this post on the eBay’s Strategy Blog
In summation, it reports that eBay is now considering “neutral” feedback scores as negatives. From a selling perspective, that concerns me. We try our darndest to ensure all customers have a good experience. Unfortunately there are always going to be people who are unsatisfied. They didn’t have a negative experience, they just weren’t in a particularly good mood and the product wasn’t free.
I personally appreciate receiving a neutral score in situations like that rather than a negative.
Scot Wingo’s article is much more articulate than I can be - if you sell on eBay, I sincerely recommend you read this post
AuctionBytes has gone through and confirmed that PayPal will indeed be raising their prices on September 1, 2007. From their latest article on the subject:
“Users of PayPal’s Website Payments Pro and Virtual Terminal received an email on Thursday informing them that fees were increasing effective September 1, 2007. There’s been no announcement on the PayPal or eBay Website. Sellers use the services for processing payments for orders made through their websites and to process phone orders.”
While PayPal is still a viable billing solution, this latest fee hike may be worth investigating to see if there are more profitable options available.
Read the complete AuctionBytes story here
You can never connect with your customer too much and eBay is offering a workshop in order to help you make the most from your customers.
The workshop will be held on July 26th 10am to 11am PST.
To learn more about the workshop, please click here
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