In summation, it reports that eBay is now considering “neutral” feedback scores as negatives. From a selling perspective, that concerns me. We try our darndest to ensure all customers have a good experience. Unfortunately there are always going to be people who are unsatisfied. They didn’t have a negative experience, they just weren’t in a particularly good mood and the product wasn’t free.
I personally appreciate receiving a neutral score in situations like that rather than a negative.
Scot Wingo’s article is much more articulate than I can be - if you sell on eBay, I sincerely recommend you read this post